EntryQuestionAnswer
001Should our app run on a rented server, a managed platform or a cloud account?
It depends on what the app does. APIs with live connections, scheduled jobs and steady traffic usually sit well on a rented server, which is predictable and easy to move. Marketing sites suit a managed platform. A cloud account makes sense when you need its managed services, such as queues, media processing or storage at scale. We have no reseller arrangements, so we recommend what we would use ourselves, and we write down why.
002Whose name should the servers, domain and cloud accounts be in?
Yours, always. We are invited as users with the access the job needs, and every account, renewal and bill is in your company's name. If we ever stop working together, nothing has to be transferred, only our access removed, which takes minutes rather than weeks of chasing.
003Will you host and deploy code written by a different developer?
Yes, after we have read how it is built and how it currently runs. The first step, as in any app takeover, is usually reconciling what is on the server with what is in the repository, because they rarely match. If the code needs more than deployment work, we suggest an audit before we take responsibility for running it, so neither side is surprised later.
004Do you offer 24/7 server monitoring?
No. Alerts reach us at any hour, but we answer them in Indian working hours, and we do not run a night-time on-call rota. We say this up front, as our maintenance and support terms do, because many products do not need round-the-clock cover, and those that do should buy it from a provider whose whole business is exactly that.
005How do you undo a deploy that went wrong?
The previous release is always one step away. Each deploy is a tagged commit, and rolling back means resetting the server to the previous tag, rebuilding and restarting that one app, then running the same URL checks. When we upgrade a runtime, the old runtime stays installed so an app can switch back at once.
006Can several of our apps share one server safely?
Yes, if each one is kept separate: its own process, its own runtime version, its own secrets readable only by it, and deploys made one app at a time. We run several apps per server ourselves this way. When one app's load starts to affect the others, we tell you, show you the numbers and move it.
007How do we know what our hosting will cost each month?
We estimate it from what the app actually does: requests, storage, background jobs and third-party services such as maps or messaging, which often cost more than the server itself. Our running-costs page breaks these costs down for real apps. Once live, we set alerts on spend so a surprise shows up in days, not on the next invoice.
008Do you set up automated deployment pipelines?
Yes. A release becomes one command or one push: dependencies installed from the lockfile, the build, a restart of the one app and the URL checks, with automatic rollback on any difference. Where your code host runs tests on every change, the deploy waits for them to pass before anything reaches the server.