The challenge
An aviation academy runs on many hands. Counsellors and telecallers work enquiries through to enrolment. Trainers and examiners run ground school, tests and results. Finance tracks fee plans and instalments, and HR, the library, inventory and placements each keep their own records. The proposal set out to replace spreadsheets, paper registers and chat groups with one student record that every module reads from and writes to.
The harder problem at proposal stage was making 17 roles concrete. A list of modules does not tell a counsellor what her morning looks like, or show a parent what they will see. The client needed to judge the whole system, screen by screen, before any production work was priced or started.

















